I try to prepare all stocked items for shipping within 48 hours of receiving the order. For custom orders I will get in touch and let you know the ETA.

Within Australia we ship with Australia post so we are bound by their shipping timeframes. Generally it is 4-7 business days for most destinations with more rural locations taking a little longer. We do have an express option for shipping if it's urgent. At peak times of the year such as Christmas, Aus Post get's pretty slammed so they may take a little longer. For delivery times outside Australia we aim for 2-3 working weeks but this can be longer depending on the destination and the carriers used at the end location. We will endeavour to use the fastest available method of standard freight available for each destination. For custom orders we need to make the product first. We can liaise with you on how long this will take before we start making your specially created piece.

Well that's an easy one - if the destination is in Australia it's FREE for standard shipping.Outside Aus and express shipping is calculated at your cart.

After years of trial and error we have found that for shipping within Australia, we prefer to use Aus Post. For destinations outside Australia it will depend on the location but it will definitely be someone reputable and carbon neutral.

We ship our products worldwide !

All our products are handcrafted and we take pride in the quality of our workmanship.If you receive a product that is faulty we will be devastated but we will be happy to replace it. Simply return it to us within 30 days unused and in its packaging and we will replace the item. As all of our items are handmade please allow time for us to do this and return the replacement to you.Due to the processes involved in handcrafting products there may be slight differences from product to product. This is how you know they are full of genuine handmade goodness and not mass produced !Unfortunately we don't offer refunds for change of mind and for hygiene reasons we cannot accept returned jewellery. If you have any questions before you make your purchase please get in touch. We'll be very happy to assist you. For custom made or personalised items, once you have approved the details and any supplied proofs we cannot accept changes or offer returns or replacements.We want you to LOVE your products so if there's anything at all you would like to know please contact us anytime and we'll be happy to help in any way we can.