Frequently asked questions
Where are your products made ?
We are very proud to be a local Australian Made business !
Where do you source the raw materials ?
All our wooden materials are sourced locally and are either from Australia or New Zealand and responsibly sourced.
How much do you charge for shipping ?
Most of our products are shipped free within Australia.
How do you ship your products ?
Our preferred shipping company is Sendle, an Australian 100% Carbon Neutral shipping company. We use them in combination with Australia Post and select the best option for the product and destination to get it to you as quickly as we can.
How long will my product take to arrive ?
If we have the product in stock then our standard shipping within Australia is 6-10 working days to most destinations. We aim to ship all our finished products out within 24 hours of receiving your order.
Where do you deliver to ?
We ship our products worldwide !
What payment methods do you accept ?
We accept payments via PayPal. PayPal is a trusted and secure global payment solution. You don't need to have a PayPal account to make a purchase on our website. PayPal accepts secure payments via credit and debit card.
We take your privacy seriously and will not pass on your personal details to any third parties.
Our website is hosted by Wix who have their own level of security to protect their sites and users.
We use email addresses when you subscribe to our website to send occasional emails about specials or upcoming news and products. Don’t worry – we won’t fill your inboxes with continual news that makes you get bored by us.
We don’t store any financial details and use Paypal for all payments made through the website.
What is your returns policy ?
All our products are handcrafted and we take pride in the quality of our workmanship.