Frequently asked questions
Where are your products made ?
We are very proud to be a local Australian Made business !
The two of us handcraft all of our products in our home studio and workshop in NSW Australia.
Where do you source the raw materials ?
All our wooden materials are sourced locally and are either from Australia or New Zealand and responsibly sourced.
Our resin is from a local supplier. It is currently made in America as they are at the forefront of Eco Resin technologies. We are also trialling some locally made products we hope to be able to use in the future.
Where there is an option we always use local suppliers and manufacturers to ensure the quality of our products and support Australian industry. If we can't get our raw materials here we research extensively to find where the best quality products outside Australia are made and source these accordingly.
How much do you charge for shipping ?
Most of our products are shipped free within Australia.
We do charge shipping on some of our heavier products. All these charges including international shipping rates are calculated at the checkout.
How do you ship your products ?
Our preferred shipping company is Sendle, an Australian 100% Carbon Neutral shipping company. We use them in combination with Australia Post and select the best option for the product and destination to get it to you as quickly as we can.
How long will my product take to arrive ?
If we have the product in stock then our standard shipping within Australia is 6-10 working days to most destinations. We aim to ship all our finished products out within 24-48 hours of receiving your order.
For delivery times outside Australia we aim for 2-3 working weeks but this can be longer depending on the destination and the carriers used at the end location.
We will also endeavour to use the fastest available method of standard freight available.
For custom orders we need to make the product first. We can liaise with you on how long this will take before we start making your specially created piece.
Where do you deliver to ?
We ship our products worldwide !
What payment methods do you accept ?
We accept payments via PayPal. PayPal is a trusted and secure global payment solution. You don't need to have a PayPal account to make a purchase on our website. PayPal accepts secure payments via credit and debit card.
We take your privacy seriously and will not pass on your personal details to any third parties.
Our website is hosted by Wix who have their own level of security to protect their sites and users.
We don’t store any financial details and use Paypal for all payments made through the website.
If you subscribe to our website (and we are thrilled when you do), we will only use your email addresses to send occasional emails about specials or upcoming news and products. Don’t worry – we won’t fill your inboxes with daily emails about nothing - we don't want you to roll your eyes when you see one of our emails and get bored with us. Less is more !
What is your returns policy ?
All of our products are handcrafted and we take pride in the quality of our workmanship. If you receive a product that is faulty we will be happy to replace it. Just return it to us within 30 days unused and in it's packaging and we will replace the item. As all our items are handmade, please allow time for us to do this and return it to you.
Beacuse of the nature of handcrafted products, there may be differences from item to item but this is how you know they are unique, have been made with lots of love and are not mass produced.
For hygiene reasons we cannot accept returned jewellery so if you have any queries before you purchase drop us a line.
With our custom made & personalised products, once you have approved the details and any supplied proofs, we cannot accept changes, returns or replacements.
We want you to love your products so if there's anything you want to know just contact us and we'll be very happy to help you in any way we can.